Support

Contact support

Email sm.labs@rediffmail.com. If the link does not open an email app, copy the address into your preferred email service.

Include your device model, iOS or Android version, app version, the screen involved, what you expected, and what happened. A screenshot is optional. Do not send private photos or videos unless they are necessary and you intend us to receive them. Never send passwords.

Gallery access or missing items

• Open system settings and confirm that photo and video access is allowed for Phumble: Photo Swipe Cleaner.
• If access is limited or selected, only those items can appear in the app. Add more items or grant full access if you want the whole library reviewed.
• Cloud-only media can appear in your system gallery but remain unavailable for local analysis or playback until the platform makes a local copy available.
• After changing access or downloading media, reopen the app and refresh the relevant view.

A scan pauses, fails, or misses a match

Keep the app in the foreground during a long scan. Low Power Mode, high device temperature, revoked access, unavailable cloud media, or a changing gallery can pause or limit analysis. Resume when the device is ready.

If saved scanner data cannot be updated, use Start fresh scan. That clears only derived scan signatures, groups, and progress. It does not delete photos, videos, swipe decisions, or the review queue. Similarity and face-presence results are suggestions and can miss or over-group items; always inspect the media yourself.

A thumbnail or video will not play

Confirm the item is still present, locally available, and accessible to the app. Try the in-app retry action, clear the thumbnail cache in Settings, or reopen the app. Clearing the thumbnail cache removes previews only and never deletes original media.

Deletion or review-queue help

A left swipe or grid selection only prepares an item for review. Open the review queue, uncheck anything you want to keep, confirm deletion in Phumble: Photo Swipe Cleaner, and complete any additional operating-system confirmation. If you cancel a confirmation, the app should not count the item as deleted.

If a result is uncertain or an item changed during deletion, reopen the gallery so the app can reconcile what remains. The app cannot restore a file after the operating system deletes it. Check your system gallery or backup provider for any recovery option it offers.

Your operating system or gallery may move deleted media to Recently Deleted, Trash, or a similar area before permanent removal. The platform decides how long those items remain and whether they continue using device or cloud storage. Phumble: Photo Swipe Cleaner does not control or empty that area; review it in your gallery if your goal is to reclaim storage.

Clear local app data

Settings includes separate actions for the thumbnail cache, completed review history, and pending review queue. These actions do not delete original gallery media. For full local-app removal and support-email deletion instructions, see Data Deletion.

Privacy questions

Read the Privacy Policy for details about local gallery processing. Email sm.labs@rediffmail.com about support correspondence you previously sent to us. We cannot access local app or gallery records remotely.