Support

Contact support

Email sm.labs@rediffmail.com. Include your device model, iOS or Android version, app version, what you expected and what happened. For a purchase question, include the store order reference if available. Do not send passwords, payment-card details or your complete portfolio backup.

If a screenshot helps, hide financial amounts and personal information that are not needed to explain the issue. We can assist with the app; we do not provide individualized investment, tax or legal advice.

A paid feature is locked

1. Confirm you are signed into the Apple or Google store account used for the purchase.
2. Open WealthOS, then Settings and the WealthOS Exclusive section.
3. Select Restore purchases and allow the app to connect.
4. If access is still missing, contact us with your store and order reference.

Purchase restoration restores eligible paid access, not your local records or files. If you changed devices, restore your exported portfolio backup separately.

Manage, cancel or request a refund

Use the subscription management option in the app or manage your subscription directly with Apple or Google Play. Uninstalling the app or deleting a portfolio does not cancel a subscription.

For a refund, follow Apple’s refund process or Google Play’s refund process. Refund eligibility is determined by the applicable store rules and consumer law.

Back up or move your portfolio

1. In Settings, choose “Export portfolio & files”.
2. Save the backup somewhere you trust. The file contains readable financial records and supported attachments and is not encrypted.
3. On the destination device, choose “Restore from backup” and select the file.
4. Review the preview carefully before confirming replacement of the current portfolio.

A recovery copy is created before a restore. “Review recovery copy” lets you inspect it. Export important backups independently; a recovery copy is still stored on the same device and can be removed when app data is deleted.

A balance, estimate or plan looks wrong

Check the record’s currency, amount, valuation date and whether an account uses a total balance or individual holdings. A total account balance should not also be counted as separate holdings. The app does not convert foreign currencies into the main total.

Check the assumptions and timing used by a calculator. Supported metal estimates show their valuation status and can remain stale while prices are unavailable. A goal contribution or bucket allowance is a plan; it does not move money in a bank account.

Privacy or deletion help

Read the Privacy Policy or follow Data Deletion to remove local records or request deletion of service data. Contact sm.labs@rediffmail.com if you need help locating the relevant service profile.