Data Deletion

Reset your game progress

1. Open Snow nitro: snowboard game and go to Settings.
2. Select Reset progress.
3. Read the confirmation and confirm only if you want to start over.

This clears medals, earned and purchased XP, owned garage items, equipment selections, settings, local ghosts, and daily records. It retains the local purchase-profile identifier and XP purchase transaction IDs for duplicate-delivery protection. The game cannot undo this reset, and it does not delete RevenueCat or store records.

Reset progress does not clear the separate local diagnostic history and may retain a damaged-save recovery copy. Use the device controls below to remove those files as well.

Remove local app files

Android: Use your device's app settings to clear Snow nitro: snowboard game's storage or app data. Device manufacturers use different labels. You can also uninstall the app.

iPhone or iPad: Delete the app and its data using the device's app-storage controls. Offloading the app keeps its documents and data, so it is not the same as deleting it.

These actions remove data from the device; they do not necessarily remove existing operating-system backups or files you already shared. Manage backups through your platform provider and ask recipients to delete any copies you shared with them. Restoring a backup may restore app data.

Request deletion of purchase-service data

Email sm.labs@rediffmail.com to request deletion of purchase-profile information held for us by RevenueCat. Include an order reference if available so we can locate and verify the request; do not send passwords, full card details or raw store purchase tokens. We may need to retain limited records for legal, fraud-prevention or dispute-resolution obligations and will explain applicable limits.

This request does not delete local game files, restore XP, cancel a completed purchase or request a refund. Apple and Google retain their own store records; contact the relevant store for its deletion and refund options. No game sign-in account is required.

Request deletion of support correspondence

If you previously contacted us, email sm.labs@rediffmail.com from the address you used. Ask us to delete your support correspondence and identify the relevant conversation if you can. You do not need to create an account or provide a government ID.

We keep support correspondence only for as long as needed to resolve your request, maintain necessary support records, and meet applicable legal obligations. You may ask us to delete it. If a legal obligation requires us to retain part of a message, we will explain that when responding to your request.

We can address information in our support records, but cannot remotely erase local game files, your own mailbox, platform backups, or copies held by recipients you selected.

Need help?

Contact sm.labs@rediffmail.com or read the Privacy Policy for more about the data involved.